Frequently Asked Questions

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How do I book with mgp heathrow?

Booking is simple and there are several ways to do it.

Book online using our booking server and secure credit card payment facilities.
Call us on 0845 299 0251 and one of our representatives will take your booking.
Email with your requirement.

All bookings will be confirmed by appropriate means.

How late can I make a booking?

We can accept late bookings subject to commitments, please call if the booking is within 12 hours.

What will I receive from after I have made my booking?

You will receive email confirmation of your booking and simple instructions on how to use the service.

Where will my car be kept?

In the mgp heathrow secure car park within a short distance of Heathrow airport.

When do mgp heathrow take my payment?

mgp heathrow will deduct the full amount of the payment from your card at the time of the booking. When a booking is made for a Company car parking space, it is not then available to other customers. If the Customer cancels the booking within the 7 first days after it has been made (but not within 24 hours of the booking commencing), the cancellation will incur a 30% administration charge (i.e. 70% of the original payment will be refunded). For cancellations that occur with less than 24 hours to the booking commencement time it is mgp heathrow policy to offer no refund (as we do not have reasonable time to re-sell the parking space).

My travel plans have changed can I cancel my booking?

Amendments to bookings will be fully accommodated to our best ability. Call us to confirm your new travelling times. Please note our cancellation policy and charges may apply when bookings changes cannot be accommodated.

How do I let mgp heathrow know if my flight is delayed?

Do not worry! We are very aware that flight times can vary dramatically. Our staff will monitor our customers flights and inform drivers of any delays. We will be on hand to take your call, so do not hesitate to phone us.

When do I call mgp heathrow to get them to deliver my car?

mgp heathrow staff will monitor your flight times and drivers will be aware when your flight has landed. mgp heathrow recommend that you call them when you have landed before you have collected your luggage. We will bring your car to the pre-arranged point at the terminal building.