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Terms & Conditions

Airport Parking Rentals (Gatwick) Ltd trading as MGPHeathrow

Terms & Conditions


YOU SHOULD READ THESE TERMS CAREFULLY AS THEY CONTAIN

IMPORTANT INFORMATION REGARDING YOUR LEGALLY BINDING

CONTRACT.


DEFINITIONS


In this Agreement the following words shall have the following meanings:


  • 1. "The Company" ("We", "Our", "Us") means Airport Parking Rentals (Gatwick) Ltd, Company Number 09871483, incorporated in England and Wales with a Registered Office at Group First House, Mead Way, Padiham, Lancs BB12 7NG trading as MGPHeathrow. Please note that your contract is with the Company.

  • 2. 'Agent' means any individual, group of persons or corporations contracted by Us for the provision of any service related to the driving, parking and secure storage of Vehicles.

  • 3. 'Car Park' means a secure site for which We have a lease, licence or appropriate permission to park Vehicles on.

  • 4. ‘Consolidator’ means an independently owned and operated company usually with a website on which parking customers can book Our parking services. This transaction is made between you and the Consolidator and is subject to the terms and conditions of the Consolidator’s website.

  • 5. ‘Driver' means a driver contracted (whether directly or via an Agent) by Us for the purposes of meeting you and driving your Vehicle to and from the airport and the Car Parks.

  • 6. Force Majeure Event means any event, circumstance or cause beyond a party’s reasonable control including but not limited to acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, armed conflict, imposition of sanctions, any law or action taken by a government or public authority, collapse of building, fire, explosion or accident or a trade dispute or strike.

  • 7. 'Hotel' means any Hotel with which You can enter into a contract with to book Our parking services.

  • 8. 'Parking Period' means the period commencing when the keys to the Vehicle are delivered to Us or a Driver and terminating at the time when the keys to the Vehicle are handed back to You or a Hotel.

  • 9. 'Vehicle' means a vehicle which is received by Us from You. We do not accept Vehicles:

    • 9.1. larger than a SWB transit van (5.2m in length);

    • 9.2. with any kind of trailer attached;

    • 9.3. that does not have legal tread on each tyre;

    • 9.4. without a valid MOT;

    • 9.5. without fully paid tax;

    • 9.6. without enough fuel to complete at least 20 miles (although most Vehicles will travel a much shorter distance during the Parking Period);

    • 9.7. without manufacturer’s recommended levels of engine oil, engine coolant and water or cleaning fluid in the windscreen washer reservoir; or

    • 9.8. that are in our reasonable opinion in any other way unsafe to drive or in contravention of any road traffic legislation. Examples of features that would render the Vehicle unsafe to drive include but is not limited to a seat that will not move on its runners or an in-operable speedometer. We will have absolute discretion to decide if a Vehicle is unsafe to drive and Our decision will be final.

  • 10. 'You' and ‘Your’ is the person, persons (jointly and severally) or company contracting with Us and/or Our authorised Agents for the purpose of parking and securing a space for an agreed Parking Period.

THESE TERMS


11. These are the terms and conditions on which We provide meet and greet airport car parking services to You and will govern the entire relationship between You and Us.

12. Please read these terms carefully before You make a booking with Us. These terms tell You who We are, how We will provide the meet and greet airport car parking services to You, how You and We may change or end the contract, what to do if there is a problem and other important information.

13. These terms and conditions only apply to bookings made by You directly with Us on Our website, through our telesales operators or to Us by post. Bookings made through Consolidators or Hotels are not subject to these terms and conditions and are subject to the terms and conditions of the Consolidator or Hotel. Your contract will be with the Consolidator or Hotel directly and any queries or cancellations must be made with them.

INFORMATION ABOUT US


14. We are Airport Parking Rentals (Gatwick) Ltd trading as MGPHeathrow, ABCGatwick, Help-me-park and Just Valet Parking (JVP), a company registered in England and Wales. Our company registration number is 10415339 and Our registered office is at Group House, 12A, Mead Way, Burnley, England, BB12 7NG. Our registered VAT number is 271 8711 92.

15. When you book your valet meet and greet parking through MGPHeathrow Your booking and the services provided under these terms and conditions may be carried out by the staff in the uniform of Meteor Parking or Purple Parking and will therefore be subject to the terms and conditions listen immediately below in paragraphs 1 to 9.

1. Purple Parking Ltd's liability

Every effort is made by means of trained staff, well maintained vehicles and equipment, security barriers, security fences and security cameras to make the car parks secure and to collect and deliver customers and or their vehicles safely to and from Heathrow Airport or other airports on request. However, parts of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, Purple Parking Ltd cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer’s vehicles are fully insured whilst in any car park that is in Purple Parking Ltd’s control and whilst they are driven on the public highways.

Purple Parking Ltd assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly Purple Parking Ltd;

1. Will accept liability in respect of the loss or damage to your vehicle that may arise only where the same is proved and to the extent that it is proved to be caused by our negligence, wilful act or default or breach of statutory duty and only if the damage is reported before you and your vehicle leave the premises or in the case of our Meet and Greet Service before your vehicle is driven away after the driver has handed over the keys.

2. Purple Parking Ltd does not accept liability for damage to vehicles or other property arising from acts of nature as the car park's open-air surface operations. Nor will Purple Parking Ltd accept responsibility for minor scratches, dents or chips to paintwork. Purple Parking Ltd will also not be responsible or accept liability for any damage that cannot be seen and noted due to lighting or weather conditions or where the exterior of the vehicle is in a dirty state. Purple Parking Ltd will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence.

3. Purple Parking Ltd does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will Purple Parking Ltd accept responsibility for damaged wheels, tyres or punctured tyres, only where the same is proved to be caused by our negligence where the same is proved and to the extent that it is proved by our negligence, wilful default or breach of statutory duty. Purple Parking Ltd does not accept responsibility or liability for the condition of the interior of the vehicle or damage to any items therein.

4. Your vehicle may remain where you parked it at the terminal car park for up to 90 minutes after you have handed us your key before your vehicle is moved. Purple Parking will not accept liability for any incident involving your vehicle until such time that it is moved by us. As you have parked your vehicle in an on airport car park, their prevailing Terms and Conditions will apply.

5. Purple Parking Ltd is unable to accept black cabs, left-hand drive vehicles or vehicles fitted with disabled controls. In the event of a customer booking the service for one of these vehicles Purple Parking Ltd will not accept any liability for any damage and your booking may be void.

6. The return instructions provided is also a receipt for your vehicle. If you do not have the return instructions with you, you will be asked to provide an alternative identification/proof of booking, which must match the name on the original booking. Purple Parking Ltd cannot be held responsible if you lose your return instructions/numbered receipt and this is presented to Purple Parking Ltd by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our Booking Forms and notices at the car park.

7. Purple Parking Ltd does not accept any responsibility or liability for delays of its services , caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays.

8. Purple Parking Ltd is unable to accept vehicles that are fitted with a roof luggage box or towing a trailer that do not fall under the size restrictions within the airport car parks (please check www.purpleparking.com for up to date size limitations for the individual car park). In the event of a customer booking the service with an outsized vehicle (including a roof luggage box or trailer), Purple Parking Ltd will not accept liability for any damage.

9. Purple Parking Ltd will not be liable for any parking charges where the keys have not been left with the Handover Captain or the car has been parked in the wrong car park.

10. Purple Parking Ltd will not be liable for insurance where the keys have not been left with our staff.

11. Purple Parking Ltd reserves the right, where the vehicle value is over £150k, to leave the vehicle in the car park and Purple Parking Ltd will not be liable for any parking charges.

2. Complaints procedure

Claims cannot be considered once vehicles have left the premises so please check your car before leaving or in the case of our Meet and Greet Service driven away after the Handover Captain has handed over the keys.

Should your vehicle suffer damage whilst in Purple Parking Ltd's care you must immediately inform the Duty Manager or the Handover Captain of the alleged damage and where appropriate a Report Form will be completed and dealt with by our Customer Services Manager.

Where we consider an accident or incident to be the responsibility of Purple Parking Ltd we will repair your vehicle to its pre-accident condition or offer a market value offer for the salvage of your vehicle should it be considered beyond economical repair.

Purple Parking Ltd reserves the right to use their own approved repairer. Should you wish to use your own repairer then we reserve the right to ensure that the repair costs are fair and comparative to our recommended repairer. This may involve the inspection of your vehicle by an independent engineer or our insurer’s representatives. In the event of your vehicle being a total loss a fair market value will be the replacement cost of your car, taking into account an independent engineer’s opinion and market price for similar vehicles.

Where we consider an accident or incident to be the responsibility of a third party Purple Parking Ltd will refer all costs to the responsible third party and accept no liability for any financial loss incurred by you as a result of the incident, this includes the repair of your vehicle and any additional expenses. We would recommend that you refer the matter to your motor insurers to pursue the third party. Should you choose not to use this option then Purple Parking and their representatives will pursue the third party on your behalf but can not be held responsible for the duration of such claims when doing so and for the delay of the repairs to your vehicle that this can cause. Should there be a dispute on liability Purple Parking Ltd reserves the right to appoint our insurers to investigate.

Courtesy vehicles will only be supplied in the event where Purple Parking Ltd are proven to be liable and when your vehicle is deemed to be unsafe to drive. It is a requirement that should you use your own preferred repairer then your repairer will be expected to provide a replacement vehicle at the repairer’s expense.

Accident Management Company’s; under no circumstances will Purple Parking Ltd accept any claims from any third party Companies where Purple Parking have accepted liability and offered to repair your vehicle and supply you with a replacement vehicle at Purple Parking Ltd’s expense. It is your responsibility to make Purple Parking aware of such claims before any action has been taken.

3. Security of vehicle and contents baggage

Please ensure before leaving the car park that all the windows of your vehicle are securely closed, all lights and electrical equipment are switched off and it is locked and the keys are handed over to the bus driver or to the Chauffeur in the case of our Meet and Greet Service. In the case of convertible cars please ensure that your hood is up and secure.

Purple Parking Ltd is not liable or responsible for any loose items allegedly left in the customer’s vehicle. Customers should remove any such loose items before leaving the vehicle especially such items as sat navs, loose cash & sunglasses etc, because Purple Parking Ltd cannot verify that these items were left in the vehicle.

The bus driver MAY assist you with loading and unloading of your luggage. Purple Parking Ltd cannot be held liable for lost or damaged luggage nor for another customer identifying your luggage as their own.

4. Personal safety

Please co-operate and obey any instructions given to you in the event of a fire, fire drill or accident. Smoking is prohibited on all our buses and in any buildings.

5. Time of arrival

You are advised to allow for sufficient journey time to arrive at the car park at least 60 minutes prior to the check-in opening time, which is normally at least an hour and a half before your scheduled flight departure, given to you by your airline, travel operator or travel agent. In standard road conditions it can take up to 30 minutes to get to some of the terminals but we cannot be held liable for any loss you might suffer should bad traffic or poor weather conditions cause you to miss your flight.

Whilst a map and directions to the car parks are usually provided by way of assistance to you, Purple Parking Ltd cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your flight.

Purple Parking Ltd’s bus transfer service to the Heathrow Airport terminals operates from 03.30 am.

In the case of our Meet and Greet Service if your flight is delayed beyond midnight Purple Parking Ltd reserves the right to pick you up at the airport terminal in our courtesy bus and drive you back to our car park to collect your vehicle.

6. Courtesy to other customers

Please drive carefully in the car park at not more than 5 mph and obey any directional signs. Should you damage another customer's vehicle you are requested to report the matter immediately to a Duty Manager and give him/her the registration numbers of both vehicles. In instances where a customer causes damage to vehicles or property in the car park they will become liable for the damage or loss.

Remember that your car may one day be damaged so please do as you would be done by. Please conduct yourself in a reasonable manner. The staff have instructions to remove persons misbehaving themselves or where there is a risk someone may represent a danger to other people or to property.

7. Bookings procedure, prices, cancellations and overstays

A Confirmation of Booking does not entitle you to any particular space in the car park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, Purple Parking Ltd reserves the right not to release the vehicle. In any event Purple Parking Ltd reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided.

Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, Purple Parking Ltd reserves the right to change prices whether or not it gives notice of its intention to do so.

No charge is made for amendments to vehicle details, however customers should check Terms and Conditions for other products and car parks.

Bookings made at the special 'SAVER' price cannot be amended, and no refund will be given if the booking is cancelled.

Please note: The credit/debit card booking fee is non-refundable.

A No-Show fee of £25 will be made for non arrivals or cancellations made within one hour of the booked Meet and Greet time.

Customers wishing to shorten the length of stay for a booking, once the booking has commenced will still be liable to pay the whole fee for the service booked. Additional days parking over and above the booked parking period will be charged locally by the car park at their published rate.

Price Guarantee. If within 7 days of making your booking with Purple Parking you find the exact same product (car park and service) cheaper we will endeavour to match the price by refunding the difference. The price has to apply to an identical car park and service in terms of the airport/car park. We do not match prices that are discounted via 3rd party websites or with voucher codes or any other discounts.

8. Moving and relocation of vehicles

You must ensure that, before leaving the vehicle with Purple Parking Ltd that it is in a roadworthy condition, (including tyres which meet the standards required by law), has enough fuel to be driven to the car park or airport terminal and back is taxed and holds a current MOT if applicable. Purple Parking Ltd reserves the right to refuse to accept a car into their care which fails to meet these conditions as this could lead to it becoming liable under the Road Traffic Acts.

Purple Parking Ltd reserves the right to move your vehicle to and from any other car park in its control. Purple Parking Ltd is not liable for any Low Emission Zone charges for your vehicle.

9. Liens & agency

1. Every vehicle in the car park or being serviced by Purple Parking Ltd is subject to a lien for all charges due or accruing from the customer to Purple Parking Ltd, and a general lien for all and any monies due from the customers to Purple Parking Ltd, such liens to be in existence whenever the vehicle is in the car park, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by Purple Parking Ltd of its intention to sell the vehicle in default of payment, Purple Parking Ltd may sell the vehicle by auction or otherwise and the proceeds of sale may be applied to all sums owing to Purple Parking Ltd by the customer together with the expenses of the sale, and in connection with such sale Purple Parking Ltd shall be entitled to charge reasonable parking charges in respect of the period during which the vehicle is in the possession of Purple Parking Ltd. Purple Parking Ltd reserves the right to apply to the DVLA for names and addresses of the owner where payment has not been made.

2. Any balance of purchase price remaining after satisfaction of such sums shall be held by Purple Parking Ltd on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.

3. Every person who enters into a contract with Purple Parking Ltd for the parking of a vehicle in the car park, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.


16. You can contact Us by telephoning Our customer service team on 01342 844576 or by writing to Us at customerservices@help-me-park.co.uk or regarding Your booking info@help-me-park.co.uk or our correspondence address Unit 11, Cophall Business Park, Effingham Road, Copthorne, RH10 3HZ. If We have to contact You We will do so by telephone or by writing to You at the email address or postal address You provided to Us when making Your booking. When We use the words “writing” or “written” in these terms, this includes emails.

OUR CONTRACT WITH YOU


17. Our acceptance of Your booking made through Our website or by telephone will take place when We send you an email booking confirmation, after we have received payment from you, at which point a contract will come into existence between You and Us.

18. If We are unable to accept Your booking, We will inform you of this in writing and We will not charge You for the booking. This might be for any reason at Our discretion including without limitation because of unavailability during the Parking Period You have selected or because of unexpected limits on Our resources which We could not reasonably plan for.

19. We will assign You a booking reference number in the booking confirmation when We accept Your order. It will help Us if You can tell Us the booking reference number whenever You contact Us about Your booking. A booking confirmation does not entitle You to any specified parking space or to priority over any other customer.

PAYMENT


20. The price of the Parking Period being booked by You (which includes VAT) will be the price as told to You over the telephone or on Our website or told to You in the course of email exchanges.

21. If the rate of VAT changes between Your booking date and the commencement of the Parking Period, We will adjust the rate of VAT that You pay on any extra costs incurred after the change in the rate of VAT takes effect including but not limited to an extension to the Parking Period. The rate of VAT paid for Your original booking will not be affected.

22. Payment for a booking made by telephone or on Our website must be made in full when You place Your booking and can only be made using MasterCard, Visa or American Express.

23. If payment by card is declined, We reserve the right to reject Your booking.

24. When a booking is made using an overseas credit card the card issuer will debit Your account in Your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

25. Payments made by You to Consolidator websites or Consolidator telesales teams are not subject to these terms and conditions and will be subject to the Consolidators terms and conditions outlined on their websites. Your contract will be with the Consolidator and not with Us.

26. Refunds for unused days of a pre-booked Parking Period will only be given if You exercise Your statutory right to cancel under condition 30 after the Parking Period has already begun.

27. All parking fees must be paid in full before the Vehicle is returned to You including:

27.1. fees for the Parking Period booked by You;

27.2. fees for the extension of the Parking Period as set by Us from time to time and currently charged by Us at a rate of £10.00 per day;

27.3. any repairs or remedial work to a Vehicle deemed necessary by Us to ensure the safety of the Drivers or the integrity of the Vehicle including the cost of transporting Your Vehicle for such repair; and

27.4. any repairs or remedial work carried out at Your request.

28. We shall have the right to retain a Vehicle until such time as all parking fees, set out in condition 27 above, due are paid.

YOUR RIGHT TO MAKE CHANGES

29. If You wish to make a change to Your booking please contact Us by calling customer services on 01342 843842 or e-mail us at info@help-me-park.co.uk. Please provide details of your name, booking reference number and the dates of Your Parking Period. We will let You know if the change is possible. If it is possible We will let You know about any changes to the price or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change. If We cannot make the change or the consequences of making the change are unacceptable to You, You may want to end the contract (see Your rights to end the contract set out below).

YOUR RIGHTS TO END THE CONTRACT


30. For most services ordered online or over the phone or by post you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 calendar days starting from the day after the booking is confirmed to cancel Your booking and receive a full refund.

31. You do not have a right to change your mind in respect of services once they have been completed even if the cancellation period is still running. Therefore, if Your Parking Period completes within this 14 day period and You later decide to cancel You will not be entitled to a refund. If you cancel after the Parking Period has started, you must pay us for the services provided up until the time you tell us that you have changed your mind.

32. In addition to Your legal right to change Your mind You may cancel Your booking at any time subject to Our cancellation policy set out below:

32.1 Cancellations made up to 48 hours before the start of the Parking Period - £10.00.

32.2 Cancellations made within 48 to 24 hours before the start of the Parking Period - 40% of the total price paid or payable by You under the contract.

32.4 Cancellations made within 24 hours before the start of the Parking Period - no refund.

HOW TO END THE CONTRACT WITH US


33. To end the contract with us, please let us know by doing one of the following:

33.1 call customer services on 01342 843842 or e-mail us at info@help-me-park.co.uk. Please provide details of your name, booking reference number and the dates of Your Parking Period; or

33.2 complete the model cancellation form which can be found in the Appendix to these terms and conditions and return it to is by e-mail at info@help-me-park.co.uk or post it to us at the address on the form.

34. All refunds will be made within 14 days of cancellation via the method you used to make payment.

OUR RIGHT TO END THE CONTRACT

35. We may end the contract with You at any time by notifying You if:

35.1 You do not make any payment to Us as required under this contract;

35.2 You arrive at the terminal forecourt with an unacceptable Vehicle as described in conditions 9.1 – 9.8 above;

35.3 You arrive outside of Your booked meet time and have not informed Us in advance of any delay;

35.4 You are in any other way in breach of this contract; or

35.5 We are unable to fulfil your booking due to a Force Majeure Event.

35.6 If we end the contract in the situations set out in this condition 35 we will refund any money you have paid in advance but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract in the circumstances set out in condition 35.1 to 35.4.

35.7 We will not be liable for any costs or inconvenience incurred by You, Your family or relations, friends, colleagues or associates, employers or employees in any of the circumstances set out in this condition 35.

IF THERE IS A PROBLEM

36. If You have any questions or complaints please contact Us. You can telephone Our customer service team on 01342 844576 or write to Us at Customerservices@help-me-park.co.uk or Unit 11, Cophall Farm Business Park, Effingham Road, Copthorne. RH10 3HZ. Alternatively, please speak to one of Our Drivers.

37. If You would like to make a formal complaint You agree to abide by the complaints procedure published at http://www.MGPHeathrow.co.uk/terms-conditions.php#terms.

38. Nothing in these terms will affect your legal rights.

PROVISION OF THE SERVICES


39. On handing the Vehicle over to a Driver You must:

39.1. securely close all windows of the Vehicle;

39.2. remove all personal property and valuables from the Vehicle;

39.3. hand over only such key(s) and electronic fobs as necessary to lock unlock or start the Vehicle including key blades for use if the electronic fob fails;

39.4. inspect Your Vehicle at the start of the Parking Period;

39.5. ensure the Vehicle conforms with condition 9 above; and

39.6. pass on, in writing at point of Vehicle hand over any details of quirks or foibles of the Vehicle that are not related to the safe operation of the Vehicle including but not limited to in-operable windows, in-operable door locks or handles etc.

40. The Driver is authorised by You to have the lawful right to drive or otherwise transport the Vehicle on the public highway. All Drivers are fully insured by Us for this purpose.

41. In the absence of any negligence or wilful action or breach of duty by Us the Vehicle will be parked at Your own risk upon Your own personal liability for the term of the Parking Period.

42. You agree that the Parking Period begins when the keys to the Vehicle are handed to Us.

42.1 You agree that the Parking Period is terminated when the keys are returned to You by Us.

43. For the avoidance of doubt neither Us nor Our Drivers consent to being filmed, recorded or photographed on any device or media without the express written prior consent of Us. All areas of the airport and Our Car Parks are privately owned land.

44. You permit Us to keep the Vehicle in Our Car Park for the duration of the agreed Parking Period and give unconditional consent to allow Us to move the Vehicle between alternative Car Park sites during busy periods and also in the event of an accident or an emergency or to avoid an obstruction.

45. You agree that any Vehicle check conducted by Our Drivers at the point of handover is a cursory visual Vehicle check and You agree this cursory check is not to be relied upon as a forensic appraisal of every piece of damage Your Vehicle extant at the point of handover.

56. You agree and give full consent to allow for the changing of various settings in the Vehicle including, but not limited to: seat positions, mirror positions, radio settings, sat-nav settings, air condition & heating settings, steering column settings and any other setting that may be adjusted to facilitate the safety and comfort of Our staff and/or our appointed Agents while the Vehicle is in Our control and/or the control of Our appointed Agents. No adjustments will be made by Us other than to facilitate the safe conveyance of the Vehicle.

47. You agree unconditionally that there is no requirement upon Us and/or Our appointed Agents to return any setting to the position at which it was set prior to the commencement of the Parking Period.

VEHICLE DAMAGE AND REPAIRS


48. You are requested to make a thorough check of Your Vehicle when it is returned to You at the airport and a signature from You to say this has been carried out will be required. Any damage claimed to have been caused whilst in Our care should be reported at this time to Our Driver who returns the Vehicle. If You remove the Vehicle from the airport and then report a claim for damage at a later time, then the burden of proof that the damage was caused by a negligent or wilful act by Us will lie on You.

49. We will accept liability for loss of or damage to Your Vehicle only when any alleged loss or damage is proven to be caused by the negligence, wilful act or breach of statutory duty of Us, Our servants or Agents.

50. We or Our authorised third party Agent(s) will have sole control of the repair of the Vehicle if any damage is alleged to have been caused to Your Vehicle due to the negligence, wilful act or breach of statutory duty of Us, Our servants or Agents and no third party accident management contractor shall be appointed in any circumstances.

51. Any Vehicle damaged whilst in Our custody, where such damage is as a direct result of any negligence, wilful act or breach of statutory duty by Us, Our servants and/or Agent(s) and is reported by You on the return of Your Vehicle, may be required to be left with Us for us for repair to be carried out, if repair is required.

52. In such circumstances the cost of transporting the Vehicle to Our approved repairers, returning the Vehicle to You once repaired (if applicable) and Your alternative transport from the airport terminal to Your home address (if applicable) will also be met by Us.

53. In the event that We accept liability for a minor defect to the Vehicle that remains drivable We will arrange for one of Our pre-approved repairers to contact You directly to carry out the necessary repairs at our expense.

54. Where you have not reported alleged loss or damage to Our Driver at the time Your Vehicle was returned to You but instead reported it after Your Vehicle has been returned to You and You have left the airport terminal, then You:

54.1 must make the Vehicle available for inspection by qualified engineers or other expert(s) appointed by Us within a reasonable time frame, as determined by Us; and

54.2 compensate Us for any and all costs of repair to that Vehicle incurred by Us unless such repairs are accepted and confirmed in writing by Us as caused by the negligence, wilful act or breach of statutory duty of Us, Our servants or Agents.

54.3 You will compensate Us and/or Our authorised third party Agent(s) in full for any and all costs of repairing Your Vehicle to its condition as at the commencement of the Parking Period, that are greater than those demonstrated by Us as being reasonable.

CUSTOMER LIABILITY


55. You shall be liable for and compensate Us in respect of any death, personal injury or damage caused by You or passengers within the control of You whilst on Our premises or in any way arising from a breach of the warranty in the paragraphs below.

56. You represent and warrant that:

56.1 Your Vehicle is in a safe and roadworthy condition;

56.2 all engine and other fluids within Your Vehicle are topped up to the required levels as set down by the manufacturer;

56.3 Your Vehicle has a current MOT certificate (if required by law);

56.4 Your Vehicle has been maintained according to the service schedule as laid down by the manufacturer and the service record carries the relevant dates and stamps;

56.5 Your Vehicle contains no dangerous toxic or illegal substances left within the Vehicle; and

56.6 You are the lawful owner and/or keeper of the Vehicle or have the lawful authority to deal with the Vehicle as if You are the lawful owner.

EXCLUSION OF LIABILITY


57. We or Our Agents do not accept any responsibility or liability for any theft, loss or damage to:

57.1 any property or items left within the Vehicle whilst on Our premises (whether during the contracted Parking Period or not). You are reminded that Your motor insurance policy may not cover possessions in Your Vehicle and You should always check what cover You have;

57.2 for any property (including travelling luggage) belonging to You or any person(s) travelling with You either when on Our premises or whilst travelling between Our premises and the airport; and tyres or any scuffs or damage to wheels, wheel trims or wheel colour coding, unless such loss or damage is proven to be caused by the negligence, wilful act or default or breach of statutory duty of Us, Our servants or Agents.

58. Whilst every reasonable precaution is taken by Us and Our Agents to ensure that Vehicles are returned correctly, neither Us nor Our authorised Agents accept any responsibility for any loss in the event that Your return instructions/receipt for the Vehicle is either lost by You or stolen from You which is subsequently presented to Us by a third party who uses it to fraudulently to take delivery of Your Vehicle.

59. We will not accept liability for repair costs or any other cost incurred as a result of quirks or foibles of the Vehicle that we are not informed of as set out in condition 39.6.

60. Neither We nor Our authorised Agents accept responsibility for electrical and mechanical faults arising with Your Vehicle, whilst in transit from Gatwick Airport to Our Car Parks, or at any other time nor accept liability for repair costs or any other cost incurred as a result of the mechanical failure of the Vehicle or any component of the Vehicle whilst in normal use including but not limited to coil springs, door handles, mirrors, seats etc.

61. We will not accept any liability for any damage to the paintwork or bodywork of the Vehicle or damage to any glass or wheels caused by road conditions or debris nor for any punctures caused as a result of driving on the public highway during normal use for the purposes of conducting the parking contract except when proven to be as a result of the negligence, wilful act or breach of statutory duty of Us, Our servants or Agents.

62. We will not accept liability for any loss or costs incurred by You as a result of You arriving late to drop off or pick up Your Vehicle. Any compensation paid in these circumstances will be at Our discretion.

63. We will not accept responsibility for any costs incurred as a result of You not providing a key blade for use to access the Vehicle in instances where the electronic key fob fails to operate for any reason.

64. Neither We nor Our authorised Agents accept any responsibility or liability for minor dents and scratches to your Vehicle if Your Vehicle was collected when it was dirty or wet or if the light was poor or it was dark, so as to make it impossible to make a reasonable check or take effective photographs of your Vehicle prior to you handing the keys to Us at the start of the Parking Period unless any such damage is proven to be caused by the negligence, wilful act or default or breach of statutory duty of Us, Our servants or Agents.

65. We only supply the services for domestic and private use. If You use the services for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

66. Our maximum liability for any and each claim made under these terms and conditions (whether the claim is brought in contract, tort or otherwise) will be limited to:

66.1 Loss of or damage to vehicles - £70,000

66.2 Loss of or damage to personal property and contents of vehicles - £1,000

66.3 All other liabilities – £5m

67. You agree that We have neither liabilities (whether expressed or implied) nor contractual obligations (whether expressed or implied) to You or any third party Agent appointed by You except those set down within the terms of this contract or prescribed by law.

OTHER IMPORTANT TERMS

68. We may transfer Our rights and obligations under these terms to another organisation. We will always tell You in writing if this happens during the term of the contract and We will ensure that the transfer will not affect Your rights under the contract. You may only transfer Your rights or Your obligations under these terms to another person if We agree to this in writing.

69. This contract is between You and Us. No other person shall have any rights to enforce any of its terms.

70. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

71. If We do not insist immediately that You do anything You are required to do under these terms, or if We delay in taking steps against You in respect of Your breaking this contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

72. These terms are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales.

73. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to submit your complaint for online resolution to the West Sussex Trading Standards Office on trading.standards@westsussex.gov.uk or the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.




Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Airport Parking Rentals (Gatwick) Ltd trading as [MGPHeathrow], Group House, 12A, Mead Way, Burnley, England, BB12 7NG, customerservices@help-me-park.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate