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Terms & Conditions

MGP Parking - World Holiday Systems LLC, One Commerce Center, 1201 Orange St. #600, Wilmington, DELAWARE 19899, Co. No. 5405483

MGP Heathrow acts as a booking agent only for Meteor meet and greet which is a division of Meteor Parking Ltd and therefore all responsibility and liability for all vehicles lie with Meteor Parking Ltd Meteor House, Crawley, West Sussex, RH10 9PF. Company No. 02518720.

MGP Heathrow refers customers to the Meteor terms and conditions, which are as follows:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS. ON SURRENDERING YOUR VEHICLE KEYS YOU AGREE TO BE BOUND BY THE CONDITIONS AS SET OUT BELOW

TERMS AND CONDITIONS

Your statutory rights are not affected

  1. Bookings & Service

1.1 Bookings through our web site are deemed to be made when final confirmation of the booking has been sent via e-mail. If you do not receive your confirmation within 20 minutes of booking please contact reservations on 01342 844576.

1.2 Telephone bookings are deemed to have been made when confirmed by the MGP Heathrow telephone representative.

1.3 All services are subject to availability

1.4 All our promotions are subject to availability 

1.5 MGP Heathrow reserve the right not to accept a booking

1.6  All prices are quoted in UK Pound Sterling and include VAT. Prices quoted can be subject to change at any time without notice.

1.7  We confirm any payment information given to MGP Heathrow by you will only be used by MGP Heathrow and will not be distributed to any other organisation under any circumstance.

1.8 Whilst every effort is made to ensure that collections and deliveries of vehicles are made at the requested times, MGP Heathrow does not accept any responsibility for delays of its service, caused as a result of circumstances beyond its control, such as traffic congestion, delayed flights, security alerts etc.

1.9 Heathrow – Meteor parks cars in secure car parks which have fencing and 24 hour security. You are advised to ensure that your own insurance covers all risks. Meteor does not provide any additional insurance cover whilst your vehicle is parked. Meteor do not accept long wheel based vans.

1.10 To meet our business needs, there maybe a requirement for a driver to be collected from another terminal whilst on route to our compound in your vehicle.

1.11 Cars are parked in a secure car park with regular security patrols and fencing.

1.12 Meteor does not provide any additional insurance cover whilst your vehicle is parked.

1.13 Under the Consumer Protection (Distance Selling) Regulations, you have 14 working days to cancel your booking, starting from the day after we confirm it. This cancellation period will be shorter if you have booked your vehicle in to us within that period, in which case it will end at the point when the contract starts (we hold that time to be at the point we dispatch our driver to come and collect your vehicle). Should you cancel, in writing, within that time, you will be refunded all charges that you have paid to us. This does not apply to bookings made as part of a package or accommodation which are exempt.

1.14 Licenced Taxi's. As per the licence regulations only licenced drivers are allowed to drive a plated licenced taxi. All plates should be removed prior to the car being collected as not all our drivers are licenced for private hire / hire and reward. Failure to do so may result in your vehicle being refused.

  1. Payment

2.1 If a payment by card or other means is declined, MGP Heathrow reserve the right not to fulfil your booking.

2.2 Increased duration of stay will be debited to the clients account and payment collected prior to the return of the vehicle

2.3 Full payment of the booked service is due prior to commencement of the service.

2.4 MGP Heathrow reserves the right to apply to the DVLA for names and addresses where payment has not been made.

  1. Cancellation and Curtailment

3.1 If a booking is cancelled within 24 hours no refund will be made unless the booking complies with 1.13.

3.2 For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked.

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked

3.4 If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion.

3.5 If an amendment is to be made after departure has commenced the relevant airport must be contacted

  1. Liabilities and other Terms

4.1 Our insurances cover our legal liabilities

4.2 Vehicles and Contents are left at Owners risk whilst the vehicle is parked.

4.3 The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.

4.4 Claims for damage may not be considered unless reported to a Meteor Representative immediately on the return of the vehicle. Claims for damage may be considered once the car has left our care and control but must be made in writing to customer services. We will not be held responsible for any minor scratches or dents which may not be possible to identify in confined times, weather conditions or obscured by dirt regardless of being mentioned on the receipt or not.

4.4.a In the unlikely event your vehicle may require a repair, Meteor can arrange damage repairs via Meteors preferred supplier.

If you prefer not to use our repair service you have a duty to keep your losses to a minimum and, you should advise any organisation acting on your behalf that we have offered services. Any difference in your supplier’s charges, in comparison to our own, could be recovered from you personally.

4.5 We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused, except where caused by our negligence or breach of contract

4.6 Meteor accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty or breach of contract of the employees of Meteor Parking Ltd.  Nothing in these terms excludes or limits Meteor’s liability for death or personal injury caused by the negligence of one of its employees. Meteor will not accept liability for damage arising from circumstances beyond its control including acts of God , acts of nature and terrorism, war, riots, flooding.

4.7 By signing up and booking with Meteor Meet and Greet customers confirm that their car is road worthy, is below 2.15m in height, has a valid MOT certificate and is currently taxed in accordance with current legislation. Meteor cannot accept ownership of any vehicle that does not comply with Road Traffic regulations.

Where there is doubt a valid MOT certificate is held for the vehicle named in the booking, Meteor exercises the right to use public access information to establish if indeed the vehicle has a valid MOT. In the event it is confirmed the vehicle does not have a valid MOT and / or a valid Tax Disc, the customer’s booking will be cancelled without refund.

4.8 We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle

4.9 Where possible, we require you to have a spare key for your vehicle which we require you take with you.

4.10 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect

4.11 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts

4.12 Meteor parks all cars, unless otherwise stated, in open air compounds. Therefore we are not responsible for acts of nature including but not limited to bird droppings, dust, pollen and rain on your vehicle.

Should you wish to maintain your cars cleanliness please supply your driver with a cover for your vehicle.